Customer service is still alive

Discussion in 'Propane Smokers' started by gooseafcrna, Jun 20, 2008.

  1. I posted a while back that I was given a smoke hollow propane smoker as a present in December, but when I put it together last month to try it out I could not get the temp. to stay under 320. I emailed the company and told them my problem. Within 2 weeks they sent me a new smaller burner and hose for the smoker. I installed it last week and tried my first smoke with a boneless picnic roast and it worked great. Temp stayed down at 250 or less and the picnic turned out terrific (of course usin' the methods describer here). Anyway, just wanted to let people know that the company came through for me. That can be pretty rare now a days.

    Goose
     
  2. pineywoods

    pineywoods Smoking Guru Staff Member Administrator Group Lead SMF Premier Member

    Thats great news what model do you have?
     
  3. I think it's the 3208
     

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