American Broadleaf Pellets From Pelletgrilloutlet.com "Beware"

Discussion in 'Woods for Smoking' started by traegernut, Dec 3, 2011.

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  1. traegernut

    traegernut Newbie

    Anyone ever order American Broadleaf PURE 100 Competition Grade BBQ Wood Pellets from Pelletgrilloutlet.com?

    or should I say, anyone order them and actually get them delivered?

    I placed an order with these guys in June, kept getting emails that the product was on backorder.

    -----Original Message-----
    From: [email protected] [mailto:p[email protected]]
    Sent: Thursday, June 30, 2011 8:05 PM
    Subject: Order Id:54786 Thank you for your order!

    Hi!

    Thank you for your order. We wanted to let you know that we are currently out of stock of American Broadleaf  pellets. We are expecting to receive our order in the next couple of weeks. As soon as they arrive we will be in touch with tracking info. Thanks!

    Happy Grilln',

    PGO Customer Service Team


    Here I am, 6 Months later, no pellets, and out a C note.

    I have made many attempts to rectify this, emails in both directions, with PGO and American Broadleaf, each time promising,

    one email even told me it was ready to ship in one line, and we are backordered in the next line....


    Sent: Monday, October 24, 2011 4:05 PM

    Hi Guy,

    Your order will ship this week. We are currently backordered on PURE 100
    PECAN, HICKORY, MESQUITE and OAK. We can provide a substitute or you can
    choose a flavor we have in stock. Your tracking number will be
    285610515000052 via FEDEX.

    Please let us know how you would like to proceed.

    Rich


    How can you have a tracking number for something you are out of stock on?

    I ran it just for fun

    Not Found

    No information for the following shipments/FedEx Office orders has been received by our system yet. Please try again later or contact Customer Service.

    13 days later, I emailed asking where we were with this order and he replied



    Sent: Monday, October 24, 2011 4:05 PM

    Hi Guy,

    Your order should have shipped last week.  I will check into it and if it did not go out, I will make sure it goes out.

    Rich.   


    Still no product, it has been so long now, PayPal will not do anything, but I did file, which puts a ding on them, but leaves me with nothing for my C note.

    Beware, PayPal will not help you after 45 Days


    My original order was for

    American Broadleaf (TM) PURE 100 Competition Grade BBQ Wood Pellets 60 lbs.
    Pure 100 1st Flavor:Apple
    Pure 100 2nd Flavor:pecan
    PURE 100 3rd Flavor:Cherry
    PURE 100 Bonus Bag:Hickory (add 24.99)
    Pick Up or Shipping:pacific Time ($0)


    ABPURE100

    104.96

    $ 104.96

    Sub Total

    $ 104.96

    AMBROAD 10.0% Coupon

    $ -10.50

    Shipping/Handling

    $ 0.00

    Total

    $ 94.46
     
  2. eman

    eman Smoking Guru Staff Member Moderator OTBS Member

    Find out where they are located and file w/ the BBB is the first step.

    Then contact the attorney general in that state and file a complaint.
     
  3. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member ★ Lifetime Premier ★

  4. traegernut

    traegernut Newbie

    Bourbon Barrel caught my eye right off!
     
  5. pops6927

    pops6927 Smoking Guru Staff Member Moderator Group Lead OTBS Member SMF Premier Member

    Last edited: Dec 3, 2011
  6. traegernut

    traegernut Newbie

  7. nepas

    nepas Smoking Guru Staff Member Moderator Group Lead OTBS Member SMF Premier Member

    FYI

    PGO has shut the doors or ready to. I have friends in Oregon that deal with the store.
     
  8. traegernut

    traegernut Newbie

    [​IMG]
     
  9. scarbelly

    scarbelly Smoking Guru OTBS Member

    You might also contact the local PD or Sheriff's office and file a fraud complaint. Even though they are internet, it is my understanding that if they have a storefront you might be able to get the fraud division on it before they shut down

    Good luck
     
  10. michael ark

    michael ark Master of the Pit

    [​IMG]
     
  11. tjohnson

    tjohnson Smoking Guru Staff Member Moderator Insider OTBS Member SMF Premier Member

    Did you use a CC or PayPal?

    You can file a complaint with either and they'll get your $$$

    Todd
     
  12. roller

    roller Smoking Guru SMF Premier Member

    I ordered pellets from them 2yrs ago and everything was fine. Tried to order some from them last year and it took 2 weeks even to get a reply to my question to them. Never sent any money glad that I did not...I was trying to get Pecan...
     
  13. tjohnson

    tjohnson Smoking Guru Staff Member Moderator Insider OTBS Member SMF Premier Member

    I was "Warned" by a few other guys in the business

    TJ
     
  14. traegernut

    traegernut Newbie

    To qualify for the PayPal Purchase Protection, claims must be filed within

    45 days from the date of the transaction.  In this case, the claim was submitted after the 45 day deadline.  Therefore, we are unable to offer a resolution toward this matter at this time.  We regret any confusion in this matter and would encourage you to contact the seller for resolution.

    The case has also been noted for future reference.

    Again, we value your business and regret that you have had this experience.

    To avoid similar experiences in the future, visit the PayPal Security Center by clicking the "Security Center" link in the upper right-hand corner of any PayPal webpage.

    If you have any further questions, please feel free to contact us again.

    Sincerely,

    PayPal
     
  15. frosty

    frosty Master of the Pit

    Great help on the BBB complaint and the local remedies available.  Todd Rocks, he'll deliver as promised!
     
  16. nepas

    nepas Smoking Guru Staff Member Moderator Group Lead OTBS Member SMF Premier Member

    I ordered 1/2 pallet and got Bear Mtn in place of the BL, Glad they did that cuz the BL sux.
     
  17. traegernut

    traegernut Newbie

    From: Better Business Bureau [mailto:[email protected]]
    Sent: Tuesday, December 06, 2011 5:12 AM
    To: Mr Guy
    Subject: BBB Complaint Case#22318806(Ref#14-22527673-22318806-3-200)


    Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on December 5, 2011. It was reviewed by one of our specialists and has been forwarded to the business for their response. Please notify us immediately if the business resolves your complaint.

    Your complaint has been applied to the following business:
    Pellet Grill Outlet
    1720 Willamette Falls Dr
    West Linn, OR 97068-4546

    For your convenience, you may check the status of this complaint anytime at https://www.bbb.org/alaskaoregonwesternwashington/complaintreply/c


    Again, thank you for contacting your BBB.

    Sincerely,
    Better Business Bureau
    Alaska, Oregon & Western Washington
    Complaint Department
     
  18. tjohnson

    tjohnson Smoking Guru Staff Member Moderator Insider OTBS Member SMF Premier Member

    TraegerNut

    I sent you a PM

    Todd
     
  19. traegernut

    traegernut Newbie

    Update;

    From: Better Business Bureau
    Sent: Wednesday, December 14, 2011 5:18 AM
    To: Mr Guy
    Subject: BBB Complaint Case#22318806(Ref#14-22527673-22318806-6-15100)


    Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on December 5, 2011, and have attempted to contact the company at the following address:

    Pellet Grill Outlet
    1720 Willamette Falls Dr
    West Linn, OR 97068-4546

    The mail we sent to this company was returned as undeliverable. If you can provide a current mailing address, we will be happy to attempt to contact this company again. For your convenience, you may respond to and view the details of this complaint anytime at https://www.bbb.org/alaskaoregonwesternwashington/complaintreply/c

    Please use the following to log in:

    Case ID: 22318806


    Again, thank you for contacting your BBB.

    Sincerely,

    Better Business Bureau
    Serving Alaska, Oregon & Western Washington
    Complaint Department

    *This e-mail address is not a monitored account, please do not respond to this e-mail. If you need to contact us about your complaint, please e-mail us at [email protected].


    And the website is down
     
  20. traegernut

    traegernut Newbie

    Anyone know if American Broadleaf is still up there and in business? 

    This guy has stopped communicating with me[​IMG]


    From: Richard Lightowler [mailto:[email protected]]
    Sent: Monday, October 24, 2011 4:05 PM
    To: Guy
    Subject: Re: Your order has been received!


    Hi Guy,

    Your order should have shipped last week.  I will check into it and if it did not go out, I will make sure it goes out.

    Rich.   

    Richard Lightowler
    Business Affairs
    American Broadleaf
    Portland OR, 97202

    CONFIDENTIALITY NOTICE: This message and any attachments to it are intended for use only by the addressee(s), and may contain privileged or confidential information. If you are not the intended recipient, you are not authorized to read, print, copy or disseminate this message or any attachments to it, or to take any action based on them. If you have received this message in error, please notify me immediately and permanently delete the original and any copy of this message.
     
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