American Broadleaf Pellets From Pelletgrilloutlet.com "Beware"

[YoderGuy]

Anyone ever order American Broadleaf PURE 100 Competition Grade BBQ Wood Pellets from Pelletgrilloutlet.com?

or should I say, anyone order them and actually get them delivered?

I placed an order with these guys in June, kept getting emails that the product was on backorder.

-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Thursday, June 30, 2011 8:05 PM
Subject: Order Id:54786 Thank you for your order!

Hi!

Thank you for your order. We wanted to let you know that we are currently out of stock of American Broadleaf  pellets. We are expecting to receive our order in the next couple of weeks. As soon as they arrive we will be in touch with tracking info. Thanks!

Happy Grilln',

PGO Customer Service Team

---

Here I am, 6 Months later, no pellets, and out a C note.

I have made many attempts to rectify this, emails in both directions, with PGO and American Broadleaf, each time promising,

one email even told me it was ready to ship in one line, and we are backordered in the next line....

---

Sent: Monday, October 24, 2011 4:05 PM

Hi Guy,

Your order will ship this week. We are currently backordered on PURE 100
PECAN, HICKORY, MESQUITE and OAK. We can provide a substitute or you can
choose a flavor we have in stock. Your tracking number will be
285610515000052 via FEDEX.

Please let us know how you would like to proceed.

Rich

---

How can you have a tracking number for something you are out of stock on?

I ran it just for fun

Not Found

No information for the following shipments/FedEx Office orders has been received by our system yet. Please try again later or contact Customer Service.

13 days later, I emailed asking where we were with this order and he replied

---

Sent: Monday, October 24, 2011 4:05 PM

Hi Guy,

Your order should have shipped last week.  I will check into it and if it did not go out, I will make sure it goes out.

Rich.   

---

Still no product, it has been so long now, PayPal will not do anything, but I did file, which puts a ding on them, but leaves me with nothing for my C note.

Beware, PayPal will not help you after 45 Days

---

My original order was for

American Broadleaf (TM) PURE 100 Competition Grade BBQ Wood Pellets 60 lbs. Pure 100 1st Flavor:Apple Pure 100 2nd Flavor:Pecan PURE 100 3rd Flavor:Cherry PURE 100 Bonus Bag:Hickory (add 24.99) Pick Up or Shipping:Pacific Time ($0)	ABPURE100	104.96	$ 104.96
		Sub Total	$ 104.96
		AMBROAD 10.0% Coupon	$ -10.50
		Shipping/Handling	$ 0.00
		Total	$ 94.46

 

[eman]

Find out where they are located and file w/ the BBB is the first step.

Then contact the attorney general in that state and file a complaint.

 

[SmokinAl]

After you get your money back order your pellets from Todd at http://www.amazenproducts.com/

 

[YoderGuy]

After you get your money back order your pellets from Todd at http://www.amazenproducts.com/

Bourbon Barrel caught my eye right off!

 

[pops6927]

pelletgilloutlet.com is in Portland, Or.; here is the BBB site for that area:

http://alaskaoregonwesternwashington.bbb.org/

 

[YoderGuy]

pelletgilloutlet.com is in Portland, Or.; here is the BBB site for that area:

http://alaskaoregonwesternwashington.bbb.org/

Thanks, Complaint Filed!
 

 

[BGKYSmoker]

FYI

PGO has shut the doors or ready to. I have friends in Oregon that deal with the store.

 

[YoderGuy]

FYI

PGO has shut the doors or ready to. I have friends in Oregon that deal with the store.

 

[scarbelly]

You might also contact the local PD or Sheriff's office and file a fraud complaint. Even though they are internet, it is my understanding that if they have a storefront you might be able to get the fraud division on it before they shut down

Good luck

 

[michael ark]

 

[tjohnson]

Did you use a CC or PayPal?

You can file a complaint with either and they'll get your $$$

Todd

 

[roller]

I ordered pellets from them 2yrs ago and everything was fine. Tried to order some from them last year and it took 2 weeks even to get a reply to my question to them. Never sent any money glad that I did not...I was trying to get Pecan...

 

[tjohnson]

I was "Warned" by a few other guys in the business

TJ

 

[YoderGuy]

To qualify for the PayPal Purchase Protection, claims must be filed within

45 days from the date of the transaction.  In this case, the claim was submitted after the 45 day deadline.  Therefore, we are unable to offer a resolution toward this matter at this time.  We regret any confusion in this matter and would encourage you to contact the seller for resolution.

The case has also been noted for future reference.

Again, we value your business and regret that you have had this experience.

To avoid similar experiences in the future, visit the PayPal Security Center by clicking the "Security Center" link in the upper right-hand corner of any PayPal webpage.

If you have any further questions, please feel free to contact us again.

Sincerely,

PayPal

 

[frosty]

Great help on the BBB complaint and the local remedies available.  Todd Rocks, he'll deliver as promised!

 

[BGKYSmoker]

I ordered 1/2 pallet and got Bear Mtn in place of the BL, Glad they did that cuz the BL sux.

 

[YoderGuy]

From: Better Business Bureau [mailto:[email protected]]
Sent: Tuesday, December 06, 2011 5:12 AM
To: Mr Guy
Subject: BBB Complaint Case#22318806(Ref#14-22527673-22318806-3-200)

Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on December 5, 2011. It was reviewed by one of our specialists and has been forwarded to the business for their response. Please notify us immediately if the business resolves your complaint.

Your complaint has been applied to the following business:
Pellet Grill Outlet
1720 Willamette Falls Dr
West Linn, OR 97068-4546

For your convenience, you may check the status of this complaint anytime at https://www.bbb.org/alaskaoregonwesternwashington/complaintreply/c


Again, thank you for contacting your BBB.

Sincerely,
Better Business Bureau
Alaska, Oregon & Western Washington
Complaint Department

 

[tjohnson]

TraegerNut

I sent you a PM

Todd

 

[YoderGuy]

Update;

From: Better Business Bureau
Sent: Wednesday, December 14, 2011 5:18 AM
To: Mr Guy
Subject: BBB Complaint Case#22318806(Ref#14-22527673-22318806-6-15100)

Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on December 5, 2011, and have attempted to contact the company at the following address:

Pellet Grill Outlet
1720 Willamette Falls Dr
West Linn, OR 97068-4546

The mail we sent to this company was returned as undeliverable. If you can provide a current mailing address, we will be happy to attempt to contact this company again. For your convenience, you may respond to and view the details of this complaint anytime at https://www.bbb.org/alaskaoregonwesternwashington/complaintreply/c

Please use the following to log in:

Case ID: 22318806


Again, thank you for contacting your BBB.

Sincerely,

Better Business Bureau
Serving Alaska, Oregon & Western Washington
Complaint Department

*This e-mail address is not a monitored account, please do not respond to this e-mail. If you need to contact us about your complaint, please e-mail us at [email protected].

---

And the website is down

 

[YoderGuy]

[h2]Anyone know if American Broadleaf is still up there and in business? [/h2][h2]This guy has stopped communicating with me

[/h2]
From: Richard Lightowler [mailto:[email protected]]
Sent: Monday, October 24, 2011 4:05 PM
To: Guy
Subject: Re: Your order has been received!

Hi Guy,

Your order should have shipped last week.  I will check into it and if it did not go out, I will make sure it goes out.

Rich.   

Richard Lightowler
Business Affairs
American Broadleaf
Portland OR, 97202

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