Amazing customer service!

Discussion in 'Meat Selection and Processing' started by bladebuilder, Jan 15, 2015.

  1. So a little while ago, I ordered a brisket from a local abattoir. When I picked it up it was late, I was in a hurry, and didn't look at it closely, as it was wrapped in butcher paper. When I got it home, I put it in my freezer till I was on days off again, and thought to my self it was a tad thin! Hmmm, Was about to look at it, and got "called" to duty, by SWMBO, and never thought about it again for a while. Fast forward to yesterday. I took it out, unwrapped it to cut the 17 pound beast in half, intending to make a Montreal Smoked meat. Holy crap! It was thin! And missing the point, all I got was the flat! Crap! Well I grumbled at my haste and stupidity, and brought the half into the kitchen, to apply the spices/cure. Ground and mixed all the ingredients, and unwrapped the brisket in good light, and thought I had grabbed a pork belly by mistake, checked the wrap, and confirmed it as the brisket! Wow it was mostly fat! I sucked it up, rubbed, wrapped the brisket, and into the refrigerator.

    At work today, this was bugging me so I called the packer, And mentioned politely, my issue with a prime, grass fed hunk of brisket, missing the point, and being mostly fat! So to my surprise, he says bring it back!! Huh? I told him thanks, but I already cut it in half, and had one half spiced/cured. No problem he says, he is planning to process 4 young steers on monday, and will custom cut me a brisket, and exchange me pound for pound. I asked again about the spiced portion, and he said "We want to make it right"

    I have to say, I was floored, and he has earned my business. Sorry for the long winded tale, but had to pass it along. There are still a few out there that care!
     
  2. bullitz

    bullitz Fire Starter

    That is awesome... but I am intrigued at a 17 lb FLAT???

    I had no idea they got that big.

    Too bad the rest of it wasn't there with that 17 lb flat.  ;)
     
  3. Sounds to me he has a customer for life. Cheaper that running adds 

    Gary
     
  4. Yes sir! A dandy hunk of meat to say the least! I talked with the owner, he said the point was removed by one of the lads, because he thought it was to heavy intact.

    I returned all the meat yesterday, Monday I pick up the fresh whole brisket.
     
  5. b-one

    b-one Smoking Guru OTBS Member

    Great customer service! Can't wait to see the new brisky!
     
  6. It is always nice to hear good positive stories. Glad they made it right for you.
     

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