A-MaZe-N Customer Service

Discussion in 'General Discussion' started by rabbithutch, Jun 15, 2015.

  1. rabbithutch

    rabbithutch Master of the Pit OTBS Member SMF Premier Member

    Last Thursday, 6-11-15, I sent an e-mail to A-maZe-N products asking advice on a tube smoker - whether to get the 6" or 12" to use with my Weber OTG. I got a response back from Todd Johnson within the hour, but I didn't see it for awhile. I placed an order on their website on Thursday night after 9:00 pm, IIRC, and received notice of shipment the next day. The tube smoker and a couple of pounds of pellets I ordered to get fee shipping came in today's mail, Monday, 6-15-15.

    Folks, you can never go wrong doing business with a-maZe-n products.

    Well Done, Todd!!

    Thank you!
    Last edited: Jun 15, 2015
  2. bmaddox

    bmaddox Master of the Pit

    That has been my same experience with them. Todd is quick to answer and the orders get shipped quick. 
  3. vwaldoguy

    vwaldoguy Smoke Blower

    I ordered about 9 am in the morning, and it was shipped by 11 am.  Have nothing but high praise for Todd and his product.
  4. crazymoon

    crazymoon Master of the Pit SMF Premier Member

    Agreed , I ordered  Q-matz and the color I ordered was out of stock. I received a call from Todd stating such and asking how I wanted to proceed with  the order. Excellent company and excellent products !
  5. I totally agree with everyone on the excellent customer service. He is very quick to answer e mails and very helpful. A+++++ company.

  6. ak1

    ak1 Master of the Pit OTBS Member

    Wow, my customer service sucked. I'm actually still waiting for some.
    Last edited: Jun 16, 2015
  7. tjohnson

    tjohnson Smoking Guru Staff Member Moderator Insider OTBS Member SMF Premier Member

    Sorry, but your PM got caught up the the 50 or so I received from other SMF Members

    I did follow up with a PM today

    If you need Customer Service, the best way to contact A-MAZE-N Products is by phone or email

    When you call, you'll most likely get Me or my wife Rhonda

    Also, I not only post my office #, but my cell # too!

    Not sure if I've ever seen a company offer their personal cell # on the internet!

    Todd Johnson

    A-MAZE-N Products, Inc

    Office: 952 736-7678

    Fax: 952 736-9332

    Cell: 952 412-0484


    [email protected]

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