I ordered 5 ft of Q-matz from A-Maze-N last week. I opened them up this morning to cut them for my GMG. It turns out they sent me a 2 ft piece and a 3 ft piece. The 2 ft piece is too short for my grill and the 3 fter leaves me with alot of waste. So I called Todd at A-Maze-N. I had to leave a message but he called back 5 min. later. I explained my problem to him and without question he sent me another 5 ft piece of mats. Thanks Todd for good old fashioned customer service.