Hello to all: Brought my new smoke hollow home....took my brother in-law 45 mins to put together and.............smokin like CRAZY........I have found out if you load both trays with chips and a few chunks....it works great. The thing I also found, if you use 1 burner at a time.....switching every 1/2 hours to get both trays going...it will hold 235 to 250 with no problem If you leave both burners on....at low....it jumps to 265 to 275. Now I am going to let it run for a few hours......checking every once in a while for temp, and will let every know the out come!!!